General conditions of sale

These conditions of sale are concluded on the one hand by the company ROXANH Sarl with a share capital of €30,000 whose head office is located at 10 rue des bouchers 68100 MULHOUSE registered in the Trade and Companies Register of MULHOUSE under the number below 877 483 461 00019 called "ROXANH ICI & MAINTENANT" and managing the site ROXANH.FR and, on the other hand, by any natural or legal person wishing to make a purchase via the website ROXANH.FR hereinafter referred to as "the buyer".

Article 1. Purpose

These terms of sale aim to define the contractual relations between ROXANH and the buyer and the conditions applicable to any purchase made through the ROXANH.FR website. The acquisition of a product through this site implies unreserved acceptance by the buyer of these terms of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the ROXANH.FR site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing him to commit to these general terms of sale.

ROXANH reserves the right to modify these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products

The products offered are those that appear on the ROXANH.FR website of the ROXANH company, within the limit of available stocks. The ROXANH company reserves the right to modify the product assortment at any time. Each product is presented on the website in the form of a description including its main technical characteristics (capacity, use, composition, etc.). The photographs are as faithful as possible but do not bind the Seller in any way. The sale of the products presented on the ROXANH.FR website is intended for all buyers residing in countries that fully authorize the entry of these products into their territory.

Article 3. Rates

The prices listed on the product sheets of the online catalog are prices in Euros (€) including all taxes (TTC) taking into account the VAT applicable on the day of the order. Any change in the VAT rate may be reflected in the price of the products. ROXANH reserves the right to modify its prices at any time, it being understood, however, that the price listed in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. In mainland France, for any order greater than or equal to 100 euros including tax, shipping costs are free; for any order less than 100 euros including tax, a flat rate contribution to shipping costs will be invoiced to the buyer in the amount of ………… euros including tax according to the following established rules,

Delivery to Mulhouse - Territoire de Belfort area.

Shipping and delivery costs are free for purchases over €100.

Delivery rate

€0.00 — €5.00

.

Article 4. Order and payment terms

Before any order, the buyer must create an account on the ROXANH.FR website. The account creation section is accessible directly from the side menu bar. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The ROXANH company offers the buyer to order and pay for his products in several stages.

- Secure payment by credit card (via the STRIPE system): the buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice: "Payment by credit card". The next step asks him to check all the information, read and accept these general terms and conditions of sale by checking the corresponding box, then invites him to validate his order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the secure payment interface in order to securely enter his personal credit card details. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card account is irrevocable. In the event of fraudulent use of the card, the buyer may demand cancellation of the card payment, the amounts paid will then be re-credited or refunded. The liability of the holder of a bank card is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit with his bank, within 70 days following the transaction, or even 120 days if the contract binding him to it provides for it. The amounts withdrawn are reimbursed by the bank within a maximum of one month after receipt of the written dispute filed by the cardholder. No costs of restitution of the sums may be charged to the cardholder.

Confirmation of an order implies acceptance of these conditions of sale, recognition of having full knowledge of them and the waiver of the right to rely on one's own conditions of purchase. All data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an email address and has provided it on their order form, ROXANH will send them an email confirming that their order has been recorded.

If the buyer wishes to contact the company ROXANH, he can do so either by mail to the following address 10 rue des bouchers 68100 MULHOUSE; or by email to the following address: roxanh@orange.fr, or by telephone on 03.89.56.84.88

Article 5. Reservation of ownership

ROXANH retains full ownership of the products sold until full payment of the price, including principal, costs and taxes.

Article 6. Withdrawal

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, with the exception of return costs.

Article 7. Delivery

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Orders are made by La Poste via COLISSIMO, a delivery service with tracking, delivery without signature. Delivery times are given for information purposes only; if they exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. ROXANH may provide the buyer with the tracking number of their package by email. The buyer is delivered to their home by their postman. In the event of the buyer's absence, they will receive a delivery notice from their postman, which allows them to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of ROXANH. The buyer is required to check in the presence of the postal worker or delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Warranty

All products supplied by ROXANH benefit from the legal guarantee provided for in articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it may be returned to ROXANH which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: 10 rue des bouchers 68100 MULHOUSE within thirty days of delivery.

Article 9. Liability

The ROXANH company, in the distance selling process, is only bound by an obligation of means. Its liability cannot be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

Article 10. Intellectual Property

All elements of the ROXANH.FR site are and remain the intellectual and exclusive property of the ROXANH company. No one is authorized to reproduce, exploit, or use in any capacity whatsoever, even partially, elements of the site whether in the form of photos, logos, visuals or text.

Article 11. Personal data

ROXANH undertakes to preserve the confidentiality of the information provided by the buyer, which he would be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of law n° 78-17 of January 6, 1978. As such, the Internet user has a right to access, modify and delete information concerning him. He can make a request at any time by mail to the following address: ROXANH 10 rue des bouchers 68100 MULHOUSE.

Article 12. Dispute Resolution

These conditions of distance selling are subject to French law. For all disputes or litigation, the competent Court will be that of Mulhouse.